Last Updated: 24 June 2026
At 24hat.com, customer satisfaction is our top priority.
Eligibility for Return:
- Returns are accepted within 7 days of delivery.
- Product must be unused, in original packaging with tags intact.
- Damaged, defective, or wrong items are eligible for return.
Non-Returnable Items:
- Opened food items, cosmetics, undergarments
- Customized products
- Sale items (in some cases)
Refund Process:
- Refund will be processed within 5-10 business days to the original payment method.
- Delivery charges are generally non-refundable.
How to Return:
- Email us at 24hatbd@gmail.com with your Order ID or call +8801837578897.
- Send proof of purchase.
- Our representative will arrange pickup.